FAQs
How can I contact FluffyMe?
You can email us at info@fluffyme.shop where our customer service team will be happy to help you with any needs!
Do you ship worldwide?
Yes.
Where do you ship from?
We ship from Italy.
Can I change or cancel my order?
As we aim to process orders as quickly as possible, you must request any changes/cancellations within 12 hours of placing your order. All requests after this time will be denied. Your order can be returned for a full refund after it has been received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
All orders are handled and shipped from our warehouse. Please allow additional time to process your order during holiday and sales seasons. We process orders from Monday to Friday. Orders will be processed within 1-3 business days of the order date and shipped the day after the processing day. Please note that we do not ship on weekends.
How long will it take to receive my order?
Orders can take from 24 hours to a week to arrive, depending on the shipping method selected.
What if I don't receive my order?
If you do not receive your order within 30 days of shipment, you are entitled to a full refund.
Will I be subject to customs duties and taxes?
The prices displayed on our site are tax-free in euros, which means you may have to pay duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its destination, determined by your local customs office. Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details on charges, please contact your local customs office.
How do I return an item?
Please contact us via email at info@fluffyme.shop
What happens if the items I received are faulty/incorrect/damaged?
Please contact us if you have received incorrect, missing and/or defective merchandise. Please include your order number, photographs of the items and all relevant references upon receipt of your package. We will do our best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original payment method. If you paid by credit or debit card, refunds will be sent to your card-issuing bank within 7-10 business days of receiving the returned item or requesting a cancellation. Please contact your card issuing bank with questions about when the credit will post to your account. If you have not yet received a credit for your return, here's what to do: Contact your bank/credit card company. It may take some time for the refund to post to your account.
DBR SRL
FluffyMe.shop
Registered office address: Via del Pozzo, 7, 22060 Cucciago CO, Italy
REA CO number: 415438